NEWS & VIEWS

JOB OPENING

Implementation Coordinator

JOB OVERVIEW AND REQUIREMENTS

Are you looking to further your career in advertising within a team of digital ad experts? Are you energized by the prospect of working with clients directly to solve their unique business needs? SEBPO is looking for an Implementation Coordinator to play a key role in new partnership implementations, customer satisfaction, and overall project management.

SEBPO works with organizations to handle all of their digital advertising needs, whether operational or creative. As outsourcing experts focused specifically on digital ads, we are poised to rapidly scale to clients’ unique needs, while focusing on all the nuances of digital ad ops that affect conversion and ROI, from creating ads themselves to end-to-end campaign management.

As an Implementation Coordinator, you’ll contribute your analytical mindset and strong interpersonal skills to the Service Delivery team. You'll be working out of our Marlton, NJ office and will assist SEBPO’s VP of Advertising Operations and Director of Creative Services with new partnership implementations, ensuring that client requirements are properly gathered, and workflows address all client needs. Post-launch, you’ll monitor team performance, work hand-in-hand with teams in our delivery centers and provide regular reports to the client. You’ll also apply big picture thinking through identifying growth opportunities in existing partnerships, as well as seek out continuous process improvements that will keep us effective and efficient.

The ideal candidate should geek out on all things ‘digital ad ops,’ have a knack for strategic thinking, a strong sense of graphic design and love making other people’s lives easier. If this sounds like you, we’d love to hear from you!

JOB RESPONSIBILITIES

  • Work alongside SEBPO’s VP of Advertising Operations and Director of Creative Services to onboard new clients and gather their digital advertising requirements through onsite discovery meetings and/or remote calls

  • Create relevant documentation, such as workflows/SOPs, for the service delivery plan

  • Assist in developing plans for monitoring the delivery team’s progress and provide regular reports to client’s post-launch

  • Provide continuous guidance and support to clients throughout the partnership lifecycle, leading status calls/meetings, troubleshooting issues and brainstorming solutions

  • Provide suggestions for continuous process improvements in all aspects of operations and creative services (such as new client implementation, reporting, and more)

  • Keep up to date with relevant news and trends in digital ad operations for both clients and internal teams, becoming a subject matter expert

  • Use of a variety of software/tools for customer management and data analytics (e.g. Salesforce, Tableau, JIRA)

  • Assist the Advertising Operations and Creative Services teams with other ad hoc tasks as needed

  • Travel to offshore team locations, typically once a year

QUALIFICATIONS & REQUIREMENTS

  • Bachelor’s Degree required (marketing, communications, or relevant discipline preferred)

  • 1-3 years experience in creative design/development or digital ad operations

  • Knowledge in the principles of campaign trafficking, ad serving, analytics, programmatic media buying, campaign optimization, SEM, mobile and video preferred

  • Experience creating new processes, or improving existing ones, to drive efficiencies is a bonus, but not required.

  • Prior experience with creative services, banner ad design or website development is a bonus, but not required

  • An understanding of graphic design best practices and principles

  • Strong proficiency in MS Office products, particularly Excel

  • Familiarity in working with, interpreting, and explaining complex data

  • Passion for customer support and relentless pursuit of client satisfaction

  • Excellent interpersonal skills, both verbal and written

  • A mind for analytical and strategic/long-term thinking

  • Excellent planning and organizational skills, especially when handling multiple projects

COMPENSATION & BENEFITS

  • Salary based on skills and experiences

  • Health insurance: Medical, dental, and vision

  • PTO: 2-3 weeks depending on position and years of experience

  • 5 personal/sick days

  • Retirement plan with employer matching

  • A flexible, family-oriented environment

  • 1 day a year that can be contributed to a charity/volunteer opportunity of your choice

 

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