SEBPO

CLIENT STORIES

DSP AD TECH COMPANY *NEW

The client’s team of 10 ad ops staff in Bangaldesh has grown rapidly since the relationship kicked off in May 2016, with utilization rates consistently at or near 100% throughout. As of April 2017, the team stands at 55 people and is continuing to grow. In total, the SEBPO team currently provides 9,570 hours/month and has expanded to covering three (3) shifts, giving the client the 24x7, “Follow The Sun” coverage it needs. And while growth has been rapid, The client’s early investment into the thoughtful and strategic implementation plan mapped out by the SEBPO on-shore operations team allowed SEBPO to assume full responsibility for training every additional staff member that has been added to the team since, thus freeing the client to attend to important company business focused on future growth.
Since partnering with SEBPO, the client has seen a 30% increase in campaigns and a 17% increase in total advertisers. And their own clients are delighted, re-allocating more and more of their ad spend from other vendors to their platform!

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AOL.

“Working with ServicEngine, we’ve been able to provide our clients with the high level of service that they are expecting and deliver the revenue dollars that they are asking for. They have very strong resources, and very knowledgeable, educated and responsive teams. Plus, they are less expensive than some of the other people that we work with. It’s a more cost-effective way to support a business than anything we've done before, and it allows our domestic staff to focus on more strategic needs and growing our business. They don't feel like they're just a separate company. They feel like they are part of AOL and that we work together as a cohesive, collaborative team.”

READ ABOUT AOL.

AdTheorent

Competing against 12 potential partners, including the incumbent, ServicEngineBPO was selected by AdTheorent in June 2016 because of its flexibility to meet unforeseen challenges, its onshore, strategic management, its competitive pricing, and a demonstrated ability to immediately immerse its team to understand the operations and the needs of AdTheorent. SEBPO aligned a full-time resource to provide 174 hours per month, a back-up resource for scale/coverage to accommodate large projects, and a team lead for oversight. ServicEngineBPO performs a variety of advertising operations functions for AdTheorent, including campaign launches and quality assurance.

READ ABOUT ADTHEORENT

GALINA ZUCKERMAN

The Challenge—In 2010, the company needed to find a partner that could expertly handle its heavy-lifting, time-intensive, repetitive ad operations work. They wanted to reduce costs and also free up their own internal staff so they could better use their time talking to their clients and building their core business. They also needed the process to be more flexible and responsive, so seasonal ad campaigns and resources could be rapidly scaled up or down.

READ ABOUT GALINA

RACHEL MACHA

In 2008, the client was looking for the right organization that could help them with their back-office processing (BPO) work, particularly one they could rely on for extensive data management and analysis aggregation, plus testing and quality assurance support. They needed a “strategic, knowledge BPO kind of company” versus a basic BPO call-center type of company. In order to find the best fit, the company set up a champion-challenger approach, selecting two companies – one a large, well-known BPO company based in India, and the other, ServicEngine – in order to test which company would best rise to the challenge.

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ScrollMotion

ScrollMotion needed a highly trained, creative and strategic partner who could provide exemplar, rigorous quality assurance testing, find and fix the bugs, and ready their interactive iOS mobile applications for the market. They needed seamless 24/7 “follow-the-sun” support and communication. They needed an expert team who could bring ideas and solutions should issues arise, rather than just a “robotic” group doing tasks.

READ ABOUT SCROLLMOTION

GEORGE CASTRISSIADES

"Right off the bat, the ServicEngine team brought forth so many suggestions on how to initiate a working relationship and didn't leave that all up to me which is really great. Clearly I have to speak to all the details of my business and nobody can really do that but me. While I'm still managing my day it's a very daunting task to form a relationship with a new group of folks, and educate them, and get them up to what you would consider a good working proficiency.”

READ ABOUT GEORGE

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